Privacy Policy
Effective Date: January 15, 2025
At syncnetorg, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our budget trend analysis platform. We're committed to transparency and giving you control over your data.
Information We Collect
Personal Information You Provide
When you create an account or use our services, we collect information that you directly share with us. This includes your name, email address, phone number, and payment details. We also collect the financial data you upload to our platform for analysis purposes.
Your financial information is what makes our budget trend analysis work. We store transaction histories, spending categories, income sources, and budget goals you set. This data stays encrypted and is only used to provide you with personalized insights.
Information Collected Automatically
Our system automatically logs certain information about how you interact with syncnetorg. This includes your IP address, browser type, device information, and the pages you visit. We use cookies and similar tracking technologies to remember your preferences and improve your experience.
- Login timestamps and session duration
- Features you use most frequently
- Device and operating system information
- Browser type and language preferences
- Referring websites and search terms
We never sell your personal information to third parties. Your financial data belongs to you, and we act only as a custodian to help you analyze and understand your spending patterns.
How We Use Your Information
The information we collect serves specific purposes that directly benefit your experience with our platform. We use your data to generate budget trend reports, identify spending patterns, and provide personalized financial insights.
Service Delivery
Your financial data powers the core functionality of syncnetorg. We analyze your transactions to create visualizations, spot trends, and alert you to unusual spending patterns. The more data you provide, the more accurate our analysis becomes.
Communication
We use your email address and phone number to send important updates about your account, notify you of significant budget changes, and respond to your support requests. You can adjust these communication preferences in your account settings at any time.
Platform Improvement
Aggregated, anonymized usage data helps us understand which features work well and where we need to improve. We look at patterns across our user base to make syncnetorg more useful and intuitive.
| Data Type | Primary Use | Retention Period |
|---|---|---|
| Account Information | Authentication and service access | Duration of account plus 90 days |
| Financial Data | Budget analysis and trend reporting | Duration of account plus 12 months |
| Usage Analytics | Platform optimization | 24 months |
| Communication Records | Customer support and legal compliance | 36 months |
Data Protection and Security
Protecting your financial information is our top priority. We employ bank-level encryption and multiple security layers to keep your data safe from unauthorized access.
Encryption Standards
All data transmitted between your device and our servers uses TLS 1.3 encryption. Your financial information is encrypted at rest using AES-256 encryption, which is the same standard used by financial institutions worldwide.
Access Controls
Only authorized personnel with a legitimate business need can access your personal information. Our team members undergo regular security training and are bound by strict confidentiality agreements. We maintain detailed audit logs of all data access.
Infrastructure Security
Our servers are hosted in secure data centers in Singapore, which comply with ISO 27001 standards. We perform regular security audits, penetration testing, and vulnerability assessments to identify and address potential weaknesses.
While we implement strong security measures, no system is completely invulnerable. If we detect any data breach that affects your account, we'll notify you within 72 hours and explain what happened and what steps we're taking.
Your Privacy Rights
Under Vietnamese data protection laws and international standards, you have several rights regarding your personal information. We respect these rights and make it easy for you to exercise them.
Access Your Data
You can request a complete copy of all personal information we hold about you. We'll provide this in a structured, commonly used format within 30 days.
Correct Inaccuracies
If any of your personal information is incorrect or outdated, you can update it directly through your account settings or contact us for assistance.
Delete Your Information
You have the right to request deletion of your personal data. We'll honor this request except where we're legally required to retain certain information.
Export Your Data
You can download your financial data and analysis reports at any time. This allows you to move your information to another service if you choose.
Restrict Processing
You can ask us to temporarily stop processing your data while we investigate concerns you've raised about accuracy or usage.
Object to Processing
You can object to how we process your information for specific purposes, including marketing communications and certain types of analysis.
How to Exercise Your Rights
Submit Your Request
Email us at help@syncnetorg.com with your specific request. Include your account email and a description of what you'd like us to do.
Identity Verification
We'll verify your identity to protect your information. This typically involves confirming access to your registered email address and answering security questions.
Processing
We'll process your request within 30 days. For complex requests, we may need up to 60 days and will explain why additional time is needed.
Completion
Once completed, we'll notify you and provide confirmation of the actions taken. For data access requests, you'll receive a secure download link.
Data Sharing and Third Parties
We limit data sharing to what's necessary to provide our services and comply with legal obligations. Here's exactly who might see your information and why.
Service Providers
We work with carefully vetted third-party companies that help us operate syncnetorg. These include cloud hosting providers, payment processors, and email delivery services. All service providers sign data processing agreements and can only use your information as we direct them.
Legal Requirements
We may disclose your information if required by Vietnamese law or valid legal process. This includes responding to court orders, government requests, or investigations of suspected fraud or illegal activity. We'll notify you of such requests unless legally prohibited.
Business Transfers
If syncnetorg is acquired by or merged with another company, your information may be transferred as part of that transaction. We'll notify you before your data becomes subject to a different privacy policy.
We do not share your financial data with advertisers, marketing companies, or data brokers. Your budget information is never used for purposes beyond providing you with our analysis services.
International Data Transfers
Your information is primarily stored on servers located in Singapore. However, some of our service providers operate globally, which means your data might be processed in other countries.
When we transfer data internationally, we ensure adequate protection through standard contractual clauses approved by relevant data protection authorities. These legal mechanisms require the receiving party to protect your data according to strict standards.
Data Localization Compliance
For users in Vietnam, we maintain copies of critical personal data on servers within the country to comply with Vietnamese data localization requirements under Decree 53/2022/ND-CP. This includes your account information and core financial data.
Cookies and Tracking Technologies
We use cookies and similar technologies to make syncnetorg work properly and to understand how you use our platform. You have control over most of these technologies.
Essential Cookies
These cookies are necessary for basic platform functionality. They remember your login status, maintain security, and ensure smooth navigation between pages. You can't disable these without affecting how syncnetorg works.
Analytics Cookies
We use analytics cookies to understand which features are most popular, where users encounter problems, and how we can improve the platform. This data is aggregated and doesn't identify you personally.
Preference Cookies
These remember your settings like dashboard layout, notification preferences, and language choices. They make your experience more personalized across sessions.
You can manage cookie preferences through your browser settings. However, blocking certain cookies may limit platform functionality. We don't use third-party advertising cookies on syncnetorg.
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods.
Active Account Data
While your account is active, we retain all your financial data and analysis history. This allows you to access historical trends and compare long-term patterns.
After Account Closure
When you close your account, we begin a deletion process. Most personal information is deleted within 90 days. However, we retain certain records for up to three years to comply with Vietnamese financial regulations and tax laws.
Backup Systems
Deleted data may persist in backup systems for up to 90 days before being permanently removed. During this period, the data isn't accessible through our platform but exists in archived backups for disaster recovery purposes.
Children's Privacy
syncnetorg is not intended for users under 18 years of age. We don't knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately at help@syncnetorg.com.
If we discover we've inadvertently collected data from someone under 18, we'll delete that information within 48 hours of discovery.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email and display a prominent notice on the platform.
The effective date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continued use of syncnetorg after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account before the new policy takes effect.
Compliance with Vietnamese Law
syncnetorg operates in full compliance with Vietnamese data protection regulations, including the Law on Cybersecurity (2018) and Decree 13/2023/ND-CP on personal data protection.
Data Protection Officer
We've appointed a Data Protection Officer responsible for overseeing our privacy practices and handling data protection inquiries. You can reach our DPO directly at help@syncnetorg.com with the subject line "Attention: Data Protection Officer."
Registration and Reporting
We maintain required registrations with Vietnamese authorities and submit necessary reports regarding our data processing activities. Our data processing procedures have been assessed for compliance with local requirements.
Questions About Privacy?
If you have questions about this privacy policy or how we handle your information, we're here to help.